The location of the hotel is very peaceful and with a very nice panaroma. The access to the beach and the open air breakfast with a sea view was excellent. The staff was very helpful and the hotel is very satisfactory. First time we stayed in the palm and it was quite an experience to live the two sides of Dubai.
Serdar
2025年2月
The location was fabulous for those who want a quite place to sit around and relax in front of the beach. A bit out of the way if you want to get into town to do the touristy things like Burj Khalifa etc but we made it work as we loved the resort style of this place and the private beach access. I'd definitely stay again and figure out something else for breakfast as £30 per person per day is ridiculous. The other great thing about this hotel is the friendly staff and service level of taking your bags to your room to everyone working in the on-site restaurants. Even requesting complementary room items like water etc was superb!! No matter how much it was always given.
Tejal
2024年7月
The staff were fantastic. It’s a lovely hotel, not too big which is nice. Lovely views of the palm from room
Bradley
2024年10月
The general vibe of the hotel was good. Breakfast was acceptable, staff very friendly and the pool + private beach adds a nice layer to the experience. The regular buses to malls also were a great addition
Ott
2024年1月
We had the beach next to us, all the staff but especially from the breakfast and the valets were AMAZING! The food was good, great variety. Quiet and nice location for beach time.
Diana
2024年12月
I am glad that I had the luck and the inspiration to choose this hotel! All my time of stay 11-18 September 2024 I enjoyed all the superlative hotel services! The description of the hotel on Booking.com corresponds 100% to reality. All the staff are very professional and respectful! Exemplary cleanliness and the breakfast is very rich, high quality and for all tastes! Here I also note Mrs. Thu zhar for her pleasant manner to behave towards the breakfast customers. Upon my arrival on the night of September 11, 2024 service staff respectively gentlemen Mike Kevin, Zahid, Sameer they had an extraordinary attitude in a small incident I had with the taxi driver who brought me from the airport. I thought later that they defended me as the men in my family would have done! The beach is private and equipped with sunbeds and umbrellas, clean and well maintained! And here I want to note from the staff Messrs. Azeem and Suranga who took care to make me feel good at the beach. And let's not forget the manager Salma, whom I met in the elevator, with her beautiful smile and wanting all the hotel guests to feel good! All chapters score 10! For these reasons, I decided to stay another week, respectively September 18-25, 2024 at this hotel! As a synthesis Here is Heaven!
Steluta
2024年9月
The room was spotlessly clean, the cleaners were fantastic providing prompt, efficient daily room turnovers. Great selection of food at breakfast and the staff were amazing, so friendly and happy to help. The shuttle bus service to three malls is an excellent feature. Lifeguards at the pool and beach were great too and greeted us daily with a smile.
Declan
2024年11月
I upgraded my room to a sea view room at 8th floor with extra AED 400 for 4 nights. I would say it was worth to do so as the view was amazing. But some of the hotel could do the free upgrade when it is available in the late evening. The breakfast also have the unique view outside when it is not windy. I had free transportation from airport to the hotel, made my first day after 8 hours long flight.
Jennifer
2024年12月
The staff !!! Best welcome ever ! If you are lucky on the day of arrival you will be welcomed by the GIANT mr Emmanuel!! Then at the reception you will meet Miss Sheymah or Miss Iman At the restaurant ask for Mr Ousama if you want a 5 star service . The diner buffer is not huge and confusing the quality of food is outstanding ! Many thanks to Miss Yvone And respect to Mr Mustafa the duty manager who is a real problem solver. The view from the beach is ace!
Ali
2023年6月
The hospitality was superb, and the staff were wonderful. Everyone was helpful and friendly, and made sure the guests were comfortable. I arrived early so I hung out by the beach and by noon my room was ready. They also accommodated my late check-out request. They also have a spa with an amazing service, I stayed there to unwind, and with the sea view room, and the sunset, how can I not relax! Special thanks to the Front Office Manager, Mr. Mohammad Rafat, for his extended generosity. Highly recommend it. Oh, and there's a shuttle service (with a schedule) for nearby attractions/malls, etc.
Mashael
2023年5月